Missing the two-factor authentication app you used to set up Zoom 2FA? Ask your organization’s admin to reset it.
One of the challenges of using a Two-Factor Authentication system is that you need to have a mobile phone in order to receive codes, either via an authentication app or an SMS. And then there are rare situations like accidentally deleting the authentication app, resetting your phone, or having no service in your area (so no texting). Such a situation requires you to reset the 2FA settings on your account so that you can add your authentication app again.
Luckily, it’s pretty easy to do in Zoom. As an admin of an organization, you can reset Zoom 2FA for each user via the ‘Security’ setting in your Zoom account with admin privileges.
How to Reset 2FA Zoom for Users
Go to zoom.us/signin and login with your Zoom account with admin access. Then, click on the ‘Advanced’ option available in the navigation pane on the left.
Select the ‘Security’ option under the expanded options from the ‘Advanced’ section. This will open a new page containing all the security-related settings for all user accounts in your organization.
Scroll down on the security settings page until you see the Two-Factor Authentication setting. Under this section, click on the ‘Reset two-factor authentication for specific users on your account’ link. This will be the highlighted text just above the login method.
You will be asked to enter the ‘Email address’ of the user whose two-factor authentication you wish to reset, and your account password. You can also enter the email addresses of multiple users if needed.
After entering your email address and password, click on the ‘Reset for User’ button.
The selected user will be asked to set up two-factor authentication to Zoom again the next time they log into their account.