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How to Fix 7 Common Zoom Problems and Error Codes

How to Fix 7 Common Zoom Problems and Error Codes

Zoom can falter and make you miss important meetings. Troubleshoot Zoom errors with these tips for smoother video calls.

Zoom is a great program for video conferencing. That is, as long as it works. If you need to join a scheduled meeting, the last thing you want is to run into an issue or error code.

That’s why we are here to help you. We will list the most common Zoom mistakes and tell you how to fix them.

1. Cannot Connect to Zoom

The most common Zoom problem is that it can’t connect to the meeting. While the Zoom client itself might load fine, you’ll run into problems clicking the join link or after entering your meeting ID and password.

This manifests itself with many error codes: 5000, 5003, 5004, 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, and 104118.

Configure your Firewall

The first step is to allow Zoom through your firewall. The exact steps for this will depend on what firewall you are using. In Windows, the default firewall is provided by Windows Security.

  1. Do a system search for Windows Security and open the application.
  2. Click Firewall & network protection.
  3. Click Allow applications through firewall.
  4. Click Change settings.
  5. Find Zoom Video Conference and tick Private and Public.
  6. Click OK.


If this doesn’t work, you’ll need to temporarily disable the firewall. To do that, navigate back to the Firewall & network protection page, select an active network (possibly a Private network) and slide Microsoft Defender Firewall to Off. Remember to reverse this after the Zoom call.

Disable Your Virus Protection

The second solution is to temporarily disable your anti-virus. Again, these steps will be different if you are using a third-party program for protection. In Windows, the default anti-virus is provided by Windows Security.

  1. Do a system search for Windows Security and open the application.
  2. Click Virus & threat protection.
  3. Under Virus & threat protection settings, click Manage settings.
  4. Turn off Real-time protection.

Once done, try to access the Zoom meeting again. Windows will automatically re-enable your virus protection after a while, but it’s best to double-check.

2. XmppDll.dll is missing

If you get the error that XmppDll.dll is missing, it indicates that your Zoom installation may be damaged.

To solve this, you will have to manually install the latest version of Zoom, which you can do via the Download Center.

Just click Download under Zoom Client for Meetings, open the EXE file, and follow the instructions from the installation wizard.

3. Entry Point Not Found

If you receive an error that reads “Entry point not found” or “Procedure entry point could not be found,” you will need to reinstall Microsoft Visual C ++ 2008 SP1.

This is a package that installs some of the essential components that Zoom needs, and many other applications.

To retrieve the necessary files, open the Microsoft Download Center. Choose your language, click Download, open the EXE file, and follow the instructions that appear.

4. “No Disc in Drive” and Error Code 3000

The full message you will receive is “No disc in drive. Please insert a disc into drive.” Usually seen when joining or leaving a meeting.

Even if there are errors, you don’t need to enter anything anywhere. This occurs because Zoom is looking for a missing file path.

Or, you may see error code 3000 during installation. This means Zoom cannot overwrite existing files because of an ongoing process.


Whichever error you get, the solution is fortunately simple. First, uninstall Zoom. To do this:

  1. Press Windows key + I to open Settings.
  2. Click Apps.
  3. Find Zoom on the list, click it, and click Uninstall.

Now, you just have to reinstall Zoom.

5. Error Code 0, 1002, or 10006

This error appears during installation, usually when you update Zoom.

First, check that you have enough disk space. Open File Explorer and navigate to This PC. See how much space is left on the drive where you installed Zoom. If it’s red, with only megabytes left, it’s time to tidy up. Here’s how to clean Windows 10.

If that’s not the case, try updating Zoom via the Download Center, rather than the program itself.

Finally, if you are still getting the error, press Windows key + R to open Run and enter:


If necessary, replace C with the drive where you installed Zoom. Then click OK.

In the folder that opens, you will see a file called installer.txt. Attach this to a ticket on the Zoom Support site for further assistance.

6.Error Code 13003

This error can occur during installation and is caused by incorrect permissions or driver conflicts.

First, you need to run Zoom installer as an administrator. If you’re trying to update via the program itself, grab the installer from the Zoom Download Center instead.

Right click the EXE file and select Run as administrator. Then follow the standard installation process.


If you’re still getting the error, it’s a driver issue. You can use Windows Update to check for driver updates:

  1. Press Windows key + I to open Settings.
  2. Click Update & Security.
  3. Click Check for updates.

If no updates are found, it doesn’t mean your drivers are the latest versions. You will need to visit your manufacturer’s website to retrieve the most recent files.

7. Error Code 2008

This error is displayed as “The meeting had an unexpected error”, along with the 2008 error code.

If you see this, it means you haven’t been granted the correct license to join the webinar. Alternatively, the webinar host’s license may expire.

The host needs to visit Zoom User Management as an account owner or admin. Here they can give you the correct permissions to join the webinar, or find out how to renew their webinar license if applicable.

Fun Things to Do With Zoom

Hopefully you now have Zoom up and running. If not, visit Zoom’s support site for more resources and contact information.

Now is the time to discover all of Zoom’s fun potential, like having a quiz night or watching Netflix with friends.

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